Why are my rates going up?

The new rates, approved by the Town Council, will fund the ongoing maintenance and improvement of the Town’s infrastructure, transition away from the take or pay structure required by the North Texas Municipal Water District and fund identified Capital Improvement Projects.

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1. Are my rates going up next year?
2. How much will my bill be?
3. Why are my rates going up?
4. What am I paying for each month?
5. Why is wastewater the most expensive charge on my bill?
6. How does the Town make sure rates are fair for each customer?
7. Are rates higher in some parts of the Town than in others?
8. Are the rates I pay being used to invest in the Town’s aging infrastructure?
9. Who can I call if I have a question about my bill?