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The Town’s utility billing department is available to assist you from 8:00 a.m. to 5:00 p.m., Monday through Friday. Simply call 972-226-7177. You can also visit in person at Town Hall located at 127 N. Collins Road.
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Beginning January 1, 2019, the average residential customer will experience a monthly billing increase of about of about $5.63 for water and $5.33 for wastewater.
The average residential bill will be $140.42, which includes $57.18 for water (based on average consumption of 13,000 gallons; 1 inch meter), $67.49 for wastewater (based on average consumption of 13,000 gallons; 1 inch meter), and $15.75 for trash services. Your actual bill will vary depending on the number of days of service (typically 29-31 days), and actual consumption.
The new rates, approved by the Town Council, will fund the ongoing maintenance and improvement of the Town’s infrastructure, transition away from the take or pay structure required by the North Texas Municipal Water District and fund identified Capital Improvement Projects.
Just like other utilities, the Town charges you for reliable service to receive and use unlimited high-quality and great tasting water that comes out of your tap, is flushed down your toilets and drains and applied to your yard and landscape. (There are restrictions on the days and times allowed for outdoor irrigation). Water, which provides you safe, reliable drinking water and fire protection; Wastewater, which safely handles and treats the waste you produce, curbside trash/brush disposal and recycling.
By nature, wastewater is more expensive to turn to water than water is to turn to drinking water. The Town contracts with the Cities of Mesquite and Garland to treat the Town’s wastewater and they pass any increases on to us.
A Water and Wastewater Rate Study and Long-Term Financial Plan is conducted by an outside consultant every five years to ensure that the fees charged are directly related to the cost of providing service to our customers. An annual audit by an independent audit firm includes the Utility Funds.
No. There is no difference in residential rates based on your location. While the rates are the same, bills can differ between customers due to the amount of water used, the size of the water meter and the presence of a separate irrigation meter. While the fee structure charged to the Town by Mesquite and Garland is different, residents are charged the same rate regardless of which sewer system they are contacted to.
Yes, currently the Town is working on a plan for the improvements/replacement of the 12” waterline along East Fork Road and the 8” water line along Barnes Bridge Road. Additionally, improvements/replacement of the Harris Addition sewer line Phase 1 and 2 are being planned. The total cost of the four projects is approximately $6,700,000. The Town is also planning for the possible transition to Dallas Water Utilities to negate the take or pay structure at North Texas Municipal Water District. This transition will require additional infrastructure which is funded by a voter approved bond in the amount of $6,115,000.
The work is part of our ongoing Capital Improvement Plan. A generation of infrastructure investments in the mid-20th century is now reaching the end of its useful life. The Town is preparing a strategy for reinvesting in our system to enhance system reliability, and capital improvement projects are a major part of that strategy to better serve our customers.
We are able to make these investments thanks to customers like you and the rates you pay, and to voters who have approved the issuance of revenue bonds.