How does the Town make sure rates are fair for each customer?

A Water and Wastewater Rate Study and Long-Term Financial Plan is conducted by an outside consultant every five years to ensure that the fees charged are directly related to the cost of providing service to our customers.  An annual audit by an independent audit firm includes the Utility Funds.

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1. Are my rates going up next year?
2. Why are my rates going up?
3. How much will my bill be?
4. What am I paying for each month?
5. Why is wastewater the most expensive charge on my bill?
6. How does the Town make sure rates are fair for each customer?
7. Are rates higher in some parts of the Town than in others?
8. Are the rates I pay being used to invest in the Tow’s aging infrastructure?
9. Who can I call if I have a question about my bill?