Who can I call if I have a question about my bill?

The Town’s utility billing department is available to assist you from 8:00 a.m. to 5:00 p.m., Monday through Friday.  Simply call 972-226-7177.  You can also visit in person at Town Hall located at 127 N. Collins Road.

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1. Are my rates going up next year?
2. Why are my rates going up?
3. How much will my bill be?
4. What am I paying for each month?
5. Why is wastewater the most expensive charge on my bill?
6. How does the Town make sure rates are fair for each customer?
7. Are rates higher in some parts of the Town than in others?
8. Are the rates I pay being used to invest in the Tow’s aging infrastructure?
9. Who can I call if I have a question about my bill?